Política de envio

At KIDIBI, we aim to provide fast, reliable, and secure shipping to all of our customers. Below you’ll find details regarding our shipping process, times, and costs.

Processing Time

  • All orders are processed within 1-2 business days after receiving your confirmation email.
  • Orders are not shipped or delivered on weekends or public holidays.
  • If we experience a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you via email with updated shipping details.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times and costs may vary depending on your location:

  • Standard Shipping (UK): 3-5 business days
    Cost: £1.50
  • Expedited Shipping (UK): 1-3 business days
    Cost: £3.50
  • International Shipping: Delivery times vary depending on the destination
    Cost: £X8.50 (may vary based on destination)

Note: Shipping times are estimates and are not guaranteed. Delays may occur due to customs or other unforeseen factors.

Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

KIDIBI is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

KIDIBI takes great care in packaging your items to ensure they arrive safely. However, if your product is damaged during shipping, please contact us immediately.

  • Please save all packaging materials and damaged goods, and contact us at support@kidibi.uk with photos and details of the damage.

Lost or Stolen Packages

KIDIBI is not responsible for lost or stolen packages confirmed to be delivered to the address provided. If your package was lost or stolen, please contact the carrier for assistance with your claim.

For any other shipping-related questions, please reach out to us at support@kidibi.uk.